Choosing a return or exchange
Both defective and non-defective new merchandise can be considered for a return or exchange. Changing your mind, selecting an unsuitable item or a personal preference are valid non-defective reasons. Items need to remain new and unused, in original condition with their packaging, tags and accompanying accessories. Damage, faults, incorrect shipments, missing components and material description discrepancies can also be reported.
The 30-day application window
You have 30 days after delivery to request a return or exchange. Supply the order reference, purchasing email and a clear reason. If something is damaged, faulty, incorrect or missing, include images or video of the item and packaging. We must authorize the return before you mail it. A free return label is included in the original parcel and is used for the mail return.
Costs and refund timing
Returns do not carry a restocking fee. Replacement choices for exchanges depend on actual stock availability. We process approved refunds within 10 days after approval, returning the funds through the original payment method. Any later bank posting delay is distinct from this refund-processing period.
Email: jeshuaowen04@gmail.com
Mailing address: 796 E Jefferson Blvd, Fort Wayne, IN 46802, United States
Phone: (463) 687-1399